
1984
In the second half of 1984, H.E. Dr. Omar Bin
Abdul Muniem Al Zawawi, with the approval of Central Bank of Oman negotiated an agreement
with the British Bank of the Middle East to aquire 14 of their branches effective from
13th of December, 1984. In addition, OIB opened a branch at Musana'a. The bank's network
expanded to 20 branches, which placed it in a position to service the banking and
financial needs of the Omani community over a
much wider area than before.
1985
OIB extended its network outside
the Sultanate of Oman by opening an overseas branch in Mumbai, India; thus, creating a
positive impact both locally and internationally, as well as fulfilling the bank's
objectives in terms of growth. This branch was opened with a fully computerized on-line
ICIM 101 (ICL 25) Computer and Bank Master banking system.
Later in the year, the bank expanded its
network further by opening branches in Buraimi, Ibra and Sinaw bringing the total number
to 23. Oman International Bank was chosen for the second time to lead and manage a USD 20
million syndicated loan for the Oman Refinery Company.
1986
Furthermore, the bank opened branches at Jibroo,
Khasab, and Wudam. The training center at Al Khuwair became fully operational with the
appointment of Training Manager and the commencement of in-house training of staff and
management. The Training Department started to cope with the demand for thoroughly trained
Omani personnel and kept abreast with cutting-edge technologies.
1987
Oman International Bank played an important role
in the development of companies and providing financial assistance to manufacturing
sector. The bank acted as a lead manager in the syndicated loan for Oman Textile Mills.
To serve Armed Forces and complement our
existing banking, branches were formed at Muaskar Al Murtafaa and Thumrait as well as our
range of mobile services in a number of interior locations were introduced. OIB also
opened branch at Maseirah to serve the Air Force.
OIB's branch network grew to 30 with
establishment of the units at Mahdah, Yanqul and Maseirah. Computerization of the branch
network was completed. With highly automated network, the bank gained considerably in
terms of internal efficiency, productivity and marketing.
The Auto Bank Card Service commenced
with the installation of the first ABC machine at the Main Office Ruwi in May. This was
followed by three installations in the Muscat area.
Later that year, OIB launched the Visa
card. It was the first Credit Card issued by an Omani Bank and the first to be denominated
in Rial Omani.
1988
Oman International Bank completed
five years of operations. The bank expanded its network further this year with the
addition of a branch in an important fishing port of Al Ashkarah and the commencement of
Mobile Banking Services in the very remote fishing areas in the Shuwaimiya. Further units
were established at Wadi Tayeen, Bilad Bani Bu Ali, Manah, Al Kahel and Seeb. The branch
network grew to 36.
OIB played a key role in the industrial
sector by providing financial assistance and supporting the raising of capital for new
projects, including the Oman Water Pumps Manufacturing Company and the Oman Fisheries
Company.
The Electronic Banking service was expanded
with the introduction of the ABC automatic teller machines at Nizwa, Salalah, Sohar, Seeb
and Buraimi.
OIB launched "Masroor", a savings
account aimed at school children in Oman, to inculcate the important saving habit. OIB was the first bank in the Gulf to introduce a
Mobile Banking service. It also introduced the unique Phone Bank service, which offers the
customers the facility of banking with OIB anywhere and anytime by phone.
The Dealing Room contributed significantly
to the growth of the Bank. The introduction of Margin Trading, trading in securities and
physical gold in the Omani banking market paid off generously.
1989
OIB's branch network grew during
the year to 39 branches with the opening of Al Aiga, Rustaq and Al Hijj branches. The ABC
ATM network grew to 17 locations all over the country. New products launched during the
year included the Personal Loan Scheme and Night Safe Service.
Computer capacity was once again enhanced
by more than three times by installing IBM AS/400 B60, a top of range computer system.
OIB has taken great pride in achieving a
high level of Omanisation at all levels in the bank. Two of the senior Omani managers were
appointed as Assistant General Managers forming 50% of the bank's Executive Management
Team. The Omanisation level has gone up to 73.17%.
The bank set up an Investment Management
Department (IMD) to provide financial services to the corporate clients and individuals.
IMD's range of financial services includes management of public / rights issues of
securities, fund management services and financial advisory services.
1990
The bank was the proud recipient of His
Majesty's 20th Anniversary Award to Industries for excellence in the banking sector. It
was a reflection of the banks commitment to the progress of the Sultanate and its people.
During the
year, total number of branches increased to 46 with the opening of new branches at Al
Khabourah, Al Khoudh, Barka, Dhalkut, Dhank and Sadah. OIB launched the High Yield Foreign
Currency Account where the customers are given the opportunity to save major currencies at
very competitive interest rates.
As part of the continued progress on
computerization, the bank was the first to implement PROFITS software
Philips. This project marked a major development in the bank's computerisation process.
The bank's staff grew to 494 with almost
77% of the personnel being Omanis.
1991
The bank opened its 50th branch at
Al Aqr. With this achievement, the cherished goal of becoming the largest Bank with the
largest branch network in the Sultanate was sustained. The width of the bank's operations
were further increased with the opening of branches at Thumrait City, Adam, Sleef and
Madinat Al Nahdha.
The bank further reinforced its commitment
to promoting Omani manufactured products by co-operating with the Rusayl Industrial Estate
Authority. As part of the project, OIB's extensive branch network were used to present
professional display set ups in the lobbies of selected OIB branches. The bank is hopeful
that this effort will provide a wide exposure to Omani manufactured products and encourage
the customers to buy Omani goods.
A Staff Training Facility was established
at Sohar to supplement the one already in place at Salalah. With this additional facility,
the bank was able to conduct courses for 487 staff members in-house during the year. In
addition, 48 staff members particippated in courses overseas, mainly in the Middle East
region. The encouraging level of Omanisation continued the upward trend during the year to
increase the ratio to 78.52% of the total staff at the end of 1991.
The tremendously popular ABC centers
increased to 29 during the year, with 4 locations boasting dual installations. In
addition, one of the ABC installations at the Main Office in Ruwi dispenses OMR and USD,
while the installation at Buraimi offers customers the facility to withdraw OMR and UAE
Dirhams.
With the immense success of the first phase
of Transarabia Expedition's search for the lost city of Ubar last year, the bank was the
main sponsor of Phase 2 of this project. The archaeological team in-charge of project
expected to complete the detailed survey of the most promising sites by April '92.
A 5 km mini run was organized by the 'Race
Aid Committee for the Disabled' under the bank's active sponsorship. The proceeds from
this and other such mini runs assisted in procuring wheel chairs and artificial limbs for
the country's disabled.
1992
The national launch of the Savings
Prize Draw with the sum of R.O.135,000/-, the largest amount of prize money given away to
the customers through 'Mandoos' (Treasure Chest), saw at the same time, an increase of
around R.O.8 million in the branch Savings Deposits for the last quarter of 1992.
The opening of the branch at Seib Qatanah
in Jebel Akhdar was an exciting pioneering effort. It was inaugurated in May by the late
Qais bin Abdul Muniem Al Zawawi, the former Deputy Prime Minster for Finance and Economy.
An additional branch was opened at Suwaiq in the Batinah region augmenting the strong
network in that region.
In Haima, the Wusta region, a new branch
was inaugurated linking among the fisheries and oil fields of the South, South West and
the urban centers of the North.
The new branch at Firq incorporated the
District Manager's office for the interior region and a training facility for the area.
1993
Oman International Bank achieved
yet another first, this time in senior management. Yahya Bin Said Bin Abdulla Al Jabry was
appointed the first Omani General Manager of any commercial bank in Oman.
Four new members were elected to the Board
of Directors in 1993 - H.E. Khamis Bin Mubarak Al Kiyumi, Mr. Saad bin Suhail Bahwan, H.E.
Abdulla Bin Abbas Bin Ahmed and H.E. Salim Bin Ali Bin Nasser Assiyabi.
During the year, continuing emphasis was
placed on Quality Service (QS) training programs, following an initiative begun in 1992,
with the objective of making OIB a more customer driven organization and to improve
service to our 221,000 customers (an increase from 204,000).
OIB's network of branches grew to 60,
including two in India (Mumbai and Cochi), with the addition of 2 new local branches at
Izki and Sumail.
The network of EFTPOS and ATM terminals
continued to expand. ATM services were available to 44% of the customers nation-wide, the
largest network in the Sultanate.
1994
In order to keep pace with the
enormous growth of the bank over the last ten years and to maintain the edge as the
leading bank in Oman, OIB put more emphasis on the Quality Service program. The QS-2000
project was initiated in June 1994 with its main objective being to upgrade branches and
improve customer service.
The impressive new head office building at
Al Khuwair was opened and served both as a distinctive city landmark and a guiding light
for the citizens of Oman. The Head Office is the center of bank's major administrative
functions, including the Treasury, Dealing Room and the offices of Board of Directors.
A new branch was opened at Mabela, in the
Capital Area. During the year, a new generation of ATMs were introduced. Furthermore, 11
ATMs were added. OIB installed 225 EFTPOS terminals in the leading hotels and retail
outlets to create the largest terminal network in the country.
The bank signed a contract with Unisys
World Trade to introduce state of the art branch and office automation technology in all
branches.
In line with the Government policy, the
bank achieved more than 85% Omanisation by the end of December 1994.
1995
The Quality Service 2000 project
was successfully implemented in all 70 OIB branches in Oman. In parallel with QS - 2000
and in partnership with Unisys, the bank began developing Finesse 2000, a new branch
automation delivery system.
During early 1995, OIB became one of the
first banks to be linked to the prestigious Society for Worldwide Interbank Financial
Telecommunications (SWIFT), which improved communications with financial institutions
worldwide.
In 1995, the internal audit was
re-organized and its 12 strong team added considerably to control and supervision of OIB's
increasingly complex operations.
In line with the commitments to make
banking convenient to all OIB opened ten more branches during 1995 - Khadra'a Al Saad,
Nakhal, Mudhaibi, Bani Bu Hassan, Aseelah, Wadi Bani Khalid, Sinainah, Diba, Al Hamra and
Azaiba.
1995 saw the launch of the MasterCard, as
an adjunct to the VISA cards.
To celebrate 25 years of progress in the
Sultanate, the Mandoos Silver Jubilee Savings Scheme with its prize draw proved a most
successful promotion in the country.
OIB strengthened its share capital to meet
projected growth. The public issue was very well received, with strong over subscription.
The bank increased its capital to R.O.24,300 million, giving OIB the largest capital for a
commercial bank in the Sultanate of Oman.
The Omanisation plan reached 87%. Staff
intake increasingly focused on graduates of the Sultan Qaboos University and the Oman
Institute of Bankers.
1996
H.E. Dr. Omar bin Abdul Muniem Al Zawawi,
founder and Chairman of the Board relinquished his appointment on 25th November. The Board
elected H.E. Noor bin Mohammed bin Abdul Rahman to take over the role of Chairman.
1996 saw the launch of OIB's ABC Plus Card,
an enhanced ATM Card and on-line Debit Card, available free to 260,000 customers of the
bank. The ABC Plus is accepted at hundreds of outlets throughout Oman.
OIB became the first bank in Oman to
implement 'START', a new card management system to enable VISA and MasterCard to change
over from debit to credit cards.
The 'Mandoos 96' savings promotion helped
to inculcate saving habits in the customers and earned the bank the largest share of the
market in savings deposits.
During the year, the bank played an
important role in the promotion of worthy causes and local spectacles. OIB was the main
sponsor for the 'Festival for Orphans', organized by the Muscat Securities Market in 1996.
The bank widened its range of investment services to include: Issue Management, Merchant
Banking, Underwriting, Advisory Services, Portfolio Services and Research. The bank
entered into strategic alliance with Oman Securities Portfolio Company, a leading
brokerage company, to enable customers to enter into security transactions on the Muscat
Securities Market through its branch network.
Branch expansion program saw the opening of
seven new branches - Sara's Al Jadeeda, Al Kamel Al Wafi, Bisya, Sohar Al Hambar, Majees,
Wadi Hibi and Al Wadi Al Kabir. The first branch in Pakistan opened in Karachi in April
1996 and attracted first class corporate clientele. The bank network grew to a total of 80
branches, including 3 overseas.
The Omanisation ratio reached an impressive
87.68% in 1996.
1997
1997 was another
excellent year with a net profit of OMR 16.7 million, an 84% improvement
over 1996. The branch expansion programme continued and 4 new branches
were opened at Ghala, Al Hail, Al Bidaya and Tiwi taking the total
branch network in Oman to 81. The Unisys Finesse 2000 branch automation
project was rolled out to 8 branches thus improving the quality of
customer service. Efforts to train and develop Omani nationals in middle
and senior management continued taking the Omanisation level to 88.2%.
The OIB public issue was oversubscribed 7.3 times showing investor
confidence in the Bank.
1998
The Bank made remarkable strides in expanding its service capabilities
and in introducing
new products with particular emphasis on electronic Banking via ATMs and
POS terminals at prime locations to handle the ever increasing demand
for card related services. 14 ATMs were opened at Afi, Barka, Bidiya,
Ghala, Ghubrah, Ibra, Ibri, Maseerah, Rusayl, Salalah, Samad A'Shan,
Shinas, Sohar and Thumrait taking the strength of OIB ATM Network to 78.
August saw the formal opening of OIB's new branch at Lahore in Pakistan,
taking the total branch network to 85. The Unisys Finesse 2000 branch
automation system project continued throughout 1998 with a total of 56
branches becoming on-line. The Omanisation ratio continued to grow and
was 88.85% by the end of 1998. The Board of Directors appointed McKinsey
& Company to provide assistance in developing the future strategy and
organisation of the Bank. New products like Al Morunah and Al Mostaneer
were introduced.
1999
January 1, 1999
marked the 15th anniversary of the formation of OIB and the dramatic
launch and response to the 'Mandoos '99' savings scheme. 'Mandoos '99'
offered 99 Mercedes Cars and 99 cash prizes to its customers. The
rollout installation of the Unisys Finesse 2000 was completed in Oman.
Substantial effort and time were dedicated to ensure that all systems
and equipment were Y2K compliant. The Bank engaged the services
Safetynet Consultants in the development of a Business Contingency and
Continuity Planning (BCCP) related to all areas of banking operations.
The year also saw 24 hour ATM services being introduced in the Kochi
Branch of OIB and overall the number of ATMs grew to 95. The Omanisation
ratio reached 89.46%.
This was a landmark year in terms of the overall look of the Bank. Tin
terms of changing the signboards at all its branches. The new red and
green boards are in keeping with the OIB Corporate colours and the
colours of the nation. 1999 also saw the launch of 2 new products - ABC
Plus VISA Electron Card and VISA Platinum Card. The ABC Plus VISA
Electron Card enables customers to access their cash and the facility to
shop at millions of outlets around the world. OIB became the first Bank
in Oman to launch the prestigious VISA Platinum Card which provides
members the luxury of almost unlimited credit. On November 16, OIB added
one more branch to its network at Mazyounah in the Governerate of Dhofar,
taking the total Branch Network to 86.

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